1. Overview
CampusFreelance is committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds are granted, the refund process, and important terms and conditions related to refunds on our platform.
2. Refund Eligibility
2.1 Eligible for Refund
Refunds may be issued in the following circumstances:
- Non-Completion: If a freelancer fails to deliver the project within the agreed deadline without valid reason
- Quality Issues: If the delivered work does not meet the specifications outlined in the project agreement
- Failed Payment Processing: If payment was charged but not properly credited to the freelancer's account
- Admin Approval: If the admin team determines that a refund is warranted after reviewing a dispute
- Unauthorized Transactions: If a transaction was made without proper authorization
2.2 NOT Eligible for Refund
Refunds will NOT be issued in the following cases:
- Client satisfaction is based on subjective preference rather than project specifications
- Project was completed as per the agreed specifications, and no revision request was made within the revision period
- Client requested project cancellation after the freelancer has completed significant work
- Refund request is filed after 30 days of project completion
- Client did not communicate concerns or issues during the project
- Wallet balance withdrawal has already been processed
3. Refund Request Process
3.1 Filing a Refund Request
To request a refund, follow these steps:
- Log in to your CampusFreelance account
- Navigate to "My Projects" and select the completed project
- Click "File a Dispute" or "Request Refund"
- Provide a detailed reason for the refund request with supporting evidence/screenshots
- Submit the request within 30 days of project completion
3.2 Request Details Required
Your refund request must include:
- Project title and ID
- Freelancer's name
- Specific reason for the refund request
- Detailed explanation of the issue
- Screenshots or evidence supporting your claim
- Steps taken to resolve the issue before requesting a refund
4. Admin Review & Decision
4.1 Review Timeline
After you submit a refund request, our admin team will:
- Acknowledge receipt of your request within 24 hours
- Review all evidence and communications between you and the freelancer
- Contact both parties for additional information if needed
- Make a decision within 5-7 business days
4.2 Admin Decision Factors
The admin team considers the following when deciding on refunds:
- Project specifications vs. delivered work
- Communication between client and freelancer
- Evidence of non-completion or quality issues
- Freelancer's track record and ratings
- Timeliness of refund request
4.3 Final Decision
Admin decisions are final and binding. Both parties agree to accept the admin's decision and cannot appeal further. The admin's decision is based on platform fairness and impartiality.
5. Refund Processing
5.1 Refund Methods
Approved refunds are processed based on the original payment method:
- Card Payments: Refunded to the original card (5-7 business days)
- Net Banking: Refunded to the registered bank account (3-5 business days)
- Wallet Balance: Refunded to wallet immediately
- UPI: Refunded to the UPI ID used (2-3 business days)
5.2 Refund Timeline
Once a refund is approved:
- Wallet refunds are processed immediately
- Bank transfers typically take 3-7 business days depending on your bank
- You will receive a refund confirmation email with transaction details
- CampusFreelance is not responsible for delays caused by your bank
5.3 Service Fee on Refunds
When a refund is issued, the platform service fee (₹10) is NOT refunded as it covers platform operational costs. Only the project payment amount is refunded to the client.
6. Freelancer Refund Obligations
6.1 Freelancer Refund Request
Freelancers can request refunds for the platform fee (₹10) in cases of:
- Client cancellation before project initiation
- Project completion refund approved by admin (freelancer must refund project payment)
6.2 Freelancer Compliance
If a refund is approved and the freelancer has already withdrawn the payment, the freelancer is required to:
- Immediately return the refunded amount to CampusFreelance
- Provide bank details for the return transfer
- Complete the process within 3 business days
7. Disputes & Escalation
If either party disagrees with the admin decision, they may submit additional evidence within 48 hours for reconsideration. However, the final decision remains with the admin.
8. Special Cases
8.1 Multiple Revision Requests
If a client requires multiple revisions beyond the agreed scope and the freelancer has made reasonable efforts, additional charges may apply. Refunds are not granted in this scenario.
8.2 Scope Creep
If the project scope changes significantly after agreement, both parties should update the agreement and price. Refunds are not granted if the project is expanded without new payment.
9. Refund Policy Modifications
CampusFreelance reserves the right to modify this Refund Policy at any time. Changes will be communicated via email and the updated policy will be posted on the website.