1. Introduction
CampusFreelance ("we," "us," "our," or "the Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services.
2. Information We Collect
2.1 Information You Provide
- Registration Information: Full name, college/university name, email address (college-verified), password
- Profile Information: Bio, profile picture, skills, experience, portfolio links
- Payment Information: Bank account details, payment preferences (processed securely via PayU/Razorpay)
- Project Information: Project descriptions, budgets, deadlines, deliverables, and communication
- Communication Data: Messages, chats, feedback, and reviews
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, clicks, interactions
- Cookies: Session cookies and persistent cookies for functionality and analytics
- Log Files: Server logs including access times and error information
3. How We Use Your Information
We use collected information for the following purposes:
- Account creation and management
- Processing payments and withdrawals
- Providing and improving Platform services
- Facilitating communication between users
- Resolving disputes and enforcing agreements
- Preventing fraud and ensuring platform security
- Sending transactional emails and notifications
- Compliance with legal obligations
- Marketing and promotional activities (with your consent)
- Analytics and performance monitoring
4. Data Protection & Security
4.1 Security Measures
We implement industry-standard security measures to protect your information:
- SSL encryption for data transmission
- Password hashing using bcrypt/similar algorithms
- Secure payment processing via PayU/Razorpay
- Regular security audits and vulnerability assessments
- Access controls limiting data to authorized personnel only
- Protection against SQL injection, XSS, and CSRF attacks
4.2 Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request data deletion by contacting us, subject to legal and contractual requirements.
5. Information Sharing & Disclosure
5.1 With Other Users
To facilitate projects, we share:
- Your display name/alias (optional anonymity)
- Your profile information and skills
- Project-related communications
- Ratings and reviews
5.2 With Service Providers
We share information with:
- Payment Processors: PayU and Razorpay (for secure payment processing)
- Email Service Providers: For transactional communications
- Analytics Providers: To understand platform usage
- Cloud Hosting: For secure data storage
5.3 Legal Compliance
We may disclose information when required by law, court order, or government request to protect our legal rights and user safety.
5.4 No Sale of Personal Data
We do NOT sell your personal information to third parties. All data sharing is strictly for operational, legal, or user-requested purposes.
6. Your Privacy Rights
6.1 Access & Portability
You have the right to request a copy of your personal data held by us. We will provide this information within 30 days of your request.
6.2 Correction & Update
You can update your profile information anytime through your account settings. Contact us for assistance with data corrections.
6.3 Deletion
You may request deletion of your account and associated data. Note: We may retain some information for legal, fraud prevention, or contractual purposes.
6.4 Opt-Out
You can opt-out of marketing communications by clicking "unsubscribe" in emails or adjusting notification settings in your account.
7. Protection in Chat
7.1 Automated Detection System
CampusFreelance uses automated systems to detect and block attempts to share phone numbers, email addresses, personal names, student IDs, and addresses to maintain anonymity.
8. Cookies & Tracking
We use cookies for session management, user preferences, security, and analytics. Third-party service providers may also place cookies. You can control these in your browser settings.
9. Contact Information
Email: privacy@campusfreelance.tech
Response Time: 24-48 hours
Availability: 24/7 (Support Team)
CampusFreelance complies with India's Information Technology Rules, 2000 and other relevant regulations.